Taking Care of Our Customers

We are committed to taking care of our customers. As a business, our success is dependent on how people feel about our products. The following is how we take care of our customers.

Making Sure the Process is Natural

The best nuts and wine come from natural growth. We don’t use any pesticides or chemicals to boost the growth of our trees and vines. This means you get products that are completely natural and organic.

Handling with Care

When we go out to pick the nuts and grape, we ensure that we have our gloves on and we do everything we can to preserve the integrity of them. We treat them like babies because that’s what they are – babies ready to grow up in to the nuts and wine we love so much.

Packaging for Preservation

We know that most people want to enjoy our products not just as soon as they purchase them, but multiple times. We love that and want to make sure our products are safe from some of the external elements that can make them expire quicker. This is why we went through a careful process to choose packages that would keep our products at the quality they are when they are packaged.

Customer Service

We are people people. That means we enjoy meeting new people and helping them choose the products that will make them the happiest. If you come into our store, we will tell you about the products and answer any questions you may have about them. You can then make a decision on what you would like to try based on the information.

Complaints

We hate it when our customers are unhappy, so we want to make that situation rare. For those times when customers aren’t happy, please know we want to resolve any problems as quickly and easily for our customers. This means if you are not happy with the product, let us know. If you feel you didn’t have good customer service, let us know. If you just have questions or other concerns, let us know. We would rather know and deal with it then hear that we have disappointed someone.

We are here because of you. We know that, and we will continue to provide you with the nuts and wine that make you just as happy as they make us. We truly love walnuts and wine, so we identify with you on that level completely.

Looking forward to making you happy!